Privacy Policy

1. Data Controller

The controller of personal data is O'XTENSIONS, a Limited Liability Company, whose registered office is located at Rue du Long Chêne 46, 1970 Wezembeek- Oppem, Belgium.

2. Data Collected

  • Data provided by the Customer : Name, first name, postal address, email address, telephone number, payment information.
  • Data collected automatically : IP address, browsing data, cookies, visit statistics.
  • Other specific data collected :
    • Purchase history.
    • Product preferences.
    • Physical characteristics and hair care concerns.
    • Data transmitted by social networks, such as name, profile image, location and interactions with our content.
  1. 3. Purposes of Processing

Personal data is collected for:

  • Processing and delivery of orders.
  • The creation and management of online user accounts.
  • Sending promotional communications (if consent has been given).
  • Analyzing customer preferences to personalize advertising and recommendations.
  • Improving products and services.
  • Managing interactions on social networks.
  • Compliance with legal obligations and internal policies.

4. Sharing of Data

Data may be shared with:

  • Payment providers to process transactions.
  • Carriers to ensure delivery.
  • The competent authorities in the event of a legal obligation.
  • Affiliates and third-party providers for services such as data analysis, social media management or sending targeted advertising.

5. User Rights

In accordance with the GDPR, users have the following rights:

  • Access, rectification and deletion of data.
  • Objection to data processing.
  • Data portability.
  • Submitting a complaint to the data protection authority.

To exercise these rights, the Client can contact O'XTENSIONS at the email address: o.xtensions@gmail.com.

6. Cookies and Similar Technologies

O'XTENSIONS uses cookies to improve the user experience. A banner allows users to consent or refuse the use of non-essential cookies. These cookies include:

Internal cookies : Necessary for the operation of the site. Third-party cookies : Used for traffic analysis (Google Analytics) and targeted advertising.

Users can adjust their cookie preferences at any time via browser settings or the cookie management tool.

For more details on the use of cookies, see our Cookies Policy .

7. Retention Period

Personal data is kept for the period necessary to achieve the purposes for which it was collected, unless there is a legal obligation to the contrary or the user requests deletion.

8. Data Protection

O'XTENSIONS implements appropriate technical and organizational measures to protect data against unauthorized access, loss or destruction.

9. Policy Updates

This policy may be amended to reflect legislative or organizational changes. Any substantial changes will be communicated via the site.